Effective Step-by-Step Guide To Success in Telemarketing
Can your Sales People Sell effectively and get results over the phone? You think your organisation is not selling enough of its product/services as budgeted for? Then enroll them for this Telesales workshop for a total turn-around. This workshop is with money back guarantee.
Lectures, Individual & Group Activities, Case Studies and Roleplay
By the end of the course, participants will be able to:
- Identify and adopt the right professional selling behaviors and skills needed to maximize sales performance
- Develop critical self-driven practices to optimize personal and business effectiveness and efficiency
- Develop and implement the telesales process to successfully handle objections and close more deals over the phone
- Master the art of telesales script writing and use them successfully
- Master the art of C-Level telesales techniques
Key Coverage Areas
- Understanding Your Project/ Product/Service Offering
– Identify who are your target participant, benefits, features, credible answers for handling common questions.
- Steps of the Sales Script
– Steps to implement into your sales calls now in order to get immediate results.
- Features, Advantages, Benefits(FAB selling)
– Knowing the difference and which to sell makes a big difference in your sales calls.
– Planning your Sales calls
- Effective Listening Skills
– What it means to master listening skills?
- Probing & Questioning
– Uncovering the customer’s need through correct questions.
- Objection Handling
– Types of Objection you are currently facing and how to handle/remove each objection with tact and professionalism.
- Buying Signals
– Identifying buying signals (which you probably have ignored).
– Effective responses to buying signals that result in a sale.
Closing the Sales
- Types of Closing
– Types of closes and when it’s appropriate to use each of it.
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